FAQs

WHAT WARRANTIES DO YOU OFFER?

Susan Crow Studio (formerly East Fourth Street Jewelry) guarantees that the jewelry you purchased directly from us is free from defects in craftsmanship for one year from time of purchase. If you feel that your jewelry is in need of repair due to a manufacturer defect, we ask that you send it in for evaluation. If we decide that the repair is needed due to manufacturer defect, we will repair it free of charge. Our one-year warranty does not include every day wear and tear or abuse/neglect. We also cannot cover any Susan Crow Studio Jewelry items that have been worked on by another jeweler. After evaluation, we will advise you on what repair is needed. Repair takes 1-2 weeks.

 

DO YOU OFFER INSURANCE APPRAISALS?

We offer insurance appraisals for jewelry that has been fully supplied by us for $125.00 per appraisal.

 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Susan Crow Studio wants you to love your new jewelry but if for some reason you need to return an item, please contact the studio. We accept exchanges for unused jewelry within 10 days of receipt for store credit. Credit must be used within 1 year from the date of purchase.

To request a refund or exchange, please email us at info@susancrowstudiol.com. Please include your first and last name, the name and price of the jewelry and your reason for return. Please don’t ship jewelry back to us until you have received a reply. Once you hear back from us, ship your jewelry fully insured. Shipping charges are not refundable.
Rings and special orders cannot be returned or exchanged. Shipping charges are not credited and the customer will pay return shipping. SCS is not responsible for returned merchandise lost or damaged in transit. 

 

CAN I VISIT YOUR STUDIO?

Yes, definitely! We love to meet our clients. Our working studio is open for visits by appointment. Please call or email us to arrange your personal consultation. Because of COVID, only two people are allowed inside the studio at the same time and masks must be worn. 

We are fully set up for online consultations, and do them often with out of town clients. 

We specialize in small collections and one-of-a-kind designs for fine jewelry, wedding bands and custom engagement rings.
Please schedule your consultation so that we can design a piece of jewelry that translates your desires.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Because most of the jewelry is handmade to order, we require a 2-6 week turn around time. Some items are in stock and will ship right away. Please contact us if you have a time sensitive request we will be more than happy to work with your needs.

 

HOW DO YOU SHIP?

Susan Crow Studio ships USPS priority express overnight or USPS 2 day. Outside of the U.S., call our studio for shipping fees. Insurance is included in the shipping price. 

Shipping charges are not refundable on repairs sent in. Rings and special orders cannot be exchanged. Shipping charges are not credited and return shipping will be paid by the customer. SCS is not responsible for returned merchandise lost or damaged in transit.

 

HOW DO I FIND MY RING SIZE?

If you don't know your ring size, you can obtain an accurate size from a professional jeweler of your choice, or we can send you a ring sizer that you can use to size your finger.

Rings can be resized for an additional fee, generally $30-$50 to size down to any size, or up 1 or less sizes. Additional fees will be charged if metal has to be added for a larger size. Please call the studio to set up an appointment. If you would rather send your ring to us, we will return it to you when sized by insured USPS Priority Express. Shipping is your responsibility.